Padvest Privacy Policy

Updated January 30, 2020

When you use Padvest services to find, buy, sell, or exchange an investment property, we know that you are trusting us with your data. We also know we have a responsibility to respect your privacy, and we work hard to do that.  This policy explains what information we collect, why we use it, who we share it with, and how we protect it.

INTRODUCTION

We offer a wide range of services that focus on helping our users evaluate real estate investment opportunities. We use the information you give us to provide our services and help you find your next real estate investment.

We carefully evaluate how we use data to make sure that we’re using your information to provide the best services you.  On this page, our goal is to explain everything you need to know about your privacy at Padvest.   If you have any questions that we haven’t answered here, you can always contact us at privacy@padvest.com.

INFORMATION COLLECTED BY PADVEST

When you use our services, we collect a variety of information from and about you and your devices.  Some of this information identifies you directly (like an email address) while some of it is associated with you through your account, profile, or device (like the properties you research or your location data).

The kind of data we collect about you depends on how you use Padvest.  Even if you don’t have an account with us, we may still collect some data about you, like your email address and phone number, or your IP address, and other device information when you browse our website or use our mobile app.

Information you give us or create using our services

When you use our services, we often ask you for information about yourself.  This usually includes basic things like your name, email address, home address, credit score range, and phone number.  We also collect information from you about your investment preferences as part of your “Investor Profile” in order to personalize your searching and reporting processes. We may also use anonymized and aggregate views of this data for offering new or improved features from time to time. Some of these additional features may involve asking you for additional information. If you contribute additional information, we will store that as well.

When you use Padvest’s services to find an investment property, we give you a set of tools to find your next investment.  If you tell us what you’re looking for, such as the geographic location and type of property, we save that information so that we can tailor your search results to what you’re looking for.

We also collect your contact and payment details, along with professional information such as brokerage affiliation, associated listings and sales, and licensing history.

Information from Public Sources and Third Parties

Padvest collects information from public sources, such as county and state tax and property records, government agencies, and multiple listing services (or MLS).  Most of this information is about properties, not people.  But some information we collect, like the identity of a property’s owner, may relate to individuals.

Padvest may share your personal information with service providers and other third parties who need access to your information to provide operational or other support services‚ such as payment processors and companies that help us improve our product and service offers and our website and mobile app. For example, Okta manages all user account information such as username, email, and password. We also use SmartyStreets and Google for address services; Google for online analytics;  Zillow, Melissa, and other companies for public record information; and Rollbar for automatic application error reporting. We require our service providers to keep your information secure. In addition, unless otherwise disclosed to you‚ our service providers are not authorized to use or disclose your personal information for their own marketing purposes.

Information we collect as you use our services

Along with the information you give us directly, we collect a variety of information automatically as you use Padvest services. Examples of information we collect include the following:

Activity information

We collect information about how you use Padvest.  This includes things like your property search history, properties you view, purchase activity, what you’ve clicked on and other uses of our features, and the amount of time you spend looking at different parts of our website.  When you call or text Padvest, we collect data about your call or text, including the date and time of the call or text, your phone number, and the content of the call or text.

Device information

Like other websites and applications, we collect data about the browsers and devices you use to access Padvest.  The data we collect includes browser or device model and settings, operating system, unique identifiers, and the version of the mobile app you’re using. We also collect data about how your browsers and devices interact with our services, including IP address, crash reports, system activity, and the date, time, and the URL of the website you visited before Padvest.

You can control our collection of certain data, such as your mobile device model or the language your mobile device uses, by adjusting the privacy and security settings on your mobile device.

Location Information

If you enable location services on your device, Padvest collects the location of your device.  We use that information to provide you with location-based information and ads, like properties in your area.  If you don’t want to use these features, you can turn off location services on your device.

We also collect location information for similar purposes from your browser if you enable it.  You can disable access through your browser settings.

Cookies, pixel tags, and other tracking technologies

We and our partners use various tools to collect data when you visit our website and mobile app, including cookies, pixel tags, and other similar technologies. Cookies are bits of electronic data that can be transferred to your computer or other device to identify your browser.

When you use Padvest, we and our partners may use cookies and other tools to gather information about how you view and use our services and content, and to connect your activity with other data we store about you. The use of cookies helps us serve you better by understanding what you’re interested in, tracking trends, measuring the effectiveness of ads, saving your preferences, and storing information you may want to retrieve on a regular basis, such as your favorite properties.

You can disable cookies altogether by adjusting the settings on your browser using instructions provided by your browser’s provider (e.g. Google for Google Chrome or Microsoft for Edge or Mozilla for Firefox). However, if you choose to disable some or all cookies, many parts of our services may no longer work.    

In addition, if you give your email address to us, we may use a scrambled, unreadable form (called a “hashed” version) of your email address to deliver tailored ads to you on Padvest or on other websites, including via Facebook’s Custom Audience Feature or other similar tools. Click here to learn about how you can control the ads you see on Facebook.

Social networks

If you use social media logins (like Google and Facebook) to log in to Padvest, we may access your public social media profile information.  You can always limit this sharing using your social media service settings.

Inferences

To improve our services and make them more useful to you, we use data about your activity to understand and infer your preferences in investment properties.

WHY PADVEST USES YOUR INFORMATION

Providing and improving our services

We use your information to provide our services to you. This includes things like returning property search results.  We also use your information to improve our existing services and develop new ones.  For example, we track how you use our website and mobile app and use that information to troubleshoot issues and adjust things to improve your experience.

Communicating with you and connecting you with others

We use the contact information you provide us, like your phone number and email address, to communicate with you about our services.  This includes things like responding to comments, questions, and requests you send us. It also includes notifying you of service updates and changes.  We may also inform you about our services, offers, promotions, news, and other updates we think may be of interest to you.

If you would like to opt out of Padvest’s promotional emails‚ please follow the unsubscribe link at the bottom of each such email.

Please be sure to include your full name‚ the types of communications you would like to receive or not receive‚ and your contact information

Please allow a reasonable time for your preferences to be processed. It may take up to 10 days to process your requests related to email and two to four weeks to process other requests.

We may still contact you for transactional purposes such as customer service‚ product information‚ service notices‚ or recalls. We may also contact you with questions or information regarding your order‚ such as regarding order status‚ shipment‚ or refunds.

We may retain your personal data even after you have made certain choices if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, or fulfill your request to "unsubscribe" from further messages from us. We also may also retain anonymized information after honoring your request(s).

Personalizing your experience

We use the information we collect about you and your activity on our services to personalize the services we offer.  This includes things like customized search results that match your preferences and prior search criteria.

Other uses of your information

We also use your data to detect, investigate, and prevent fraudulent transactions and other illegal activities and to protect the rights and property of Padvest, its customers, and others.

Occasionally, there may be a reason we’d like to use your information in a way that isn’t described here.  If that happens, we’ll let you know so you can decide if you’re comfortable with it.

SHARING YOUR INFORMATION

We understand that sharing information with third parties is a big responsibility.  We’re committed to sharing information only when needed for a legitimate business or legal purpose, and then only with recipients who will protect it.

Information you ask us to share

Except as described elsewhere in this privacy policy, we do not share information unless you ask us to share it.

Service providers and business partners

When Padvest hires a service provider to help operate our business, we may need to give them access to information to provide their service.  We allow them to use the information only to perform the service we’ve asked them to perform.  We vet all service providers carefully, and Padvest always remains responsible for the privacy of your information that is shared with our service providers.

When Padvest partners with other businesses to offer products and services to you, we may share information with those partners only as needed to provide those products and services and only subject to the terms of this privacy policy.

Interest-based advertisements and other online advertisements

We may work with third party service providers who help serve ads on our behalf on various online advertising networks. The online ad networks may use your browsing history across participating websites to show you interest-based advertisements on those websites. You may see ads for Padvest on participating websites based on how you browse our website as well as how you browse those websites.

To learn more about interest-based advertising‚ including how to opt out‚ click here. Please note that the opt-out mechanism relies on cookies to remember your choices with respect to ad-serving on websites. We may also use technologies‚ such as our own cookies‚ to provide you with personalized online display advertising tailored to your interests. If you delete your cookies‚ use another computer or device‚ or change browsers‚ you will need to repeat the opt-out process. Other websites you visit may offer their own opt-outs. If you do opt out of interest-based advertisements‚ you may still see advertisements on websites you visit‚ but those ads will not be based on your browsing behavior.

Legal and compliance transfers

When Padvest needs to share data to satisfy a legal or regulatory requirement, including responding to a subpoena or other lawful government request for data, we will share information only as necessary to comply with that requirement.  We’ll tell you before sharing your information in these situations unless we’re prohibited from doing so.  We may also share information if needed to enforce our legal rights, detect or prevent fraud or security concerns, and protect public safety.

If Padvest is involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, we may share your information in connection with that transaction.

Public and deidentified data

We may share information that is collected from public sources or that you choose to share publicly (such as public reviews and property facts) with third parties.  We may also share aggregated and/or deidentified information that cannot reasonably be used to identify you.

Sales of personal information

Padvest allows certain companies to place tracking technologies like cookies and pixels on our website, which allow those companies to receive information about your activity on Padvest that is associated with your browser or device.  The companies may use that data to serve you more relevant ads on our website or other websites.  Except for this kind of sharing, Padvest doesn’t sell any of your information.

MANAGING COMMUNICATIONS PREFERENCES

Email subscriptions

Padvest may send you email for a variety of reasons.  For example, we may send marketing emails for things like product announcements or for product features like sharing a property with a friend or referring someone to Padvest. You can manage the types of email you receive by following the instructions included in each email we send you. Even if you unsubscribe from some email subscriptions, we may still need to email you with important non-advertising information.

Calls and texts

Some of our services allow you to provide your phone number to us.  If you give us your number, we may call or text you. We will contact you through these methods only in accordance with applicable legal requirements, and you always have the ability to opt out of further calls or texts.

PROTECTING YOUR INFORMATION

We understand that no matter how we collect your information, we have a responsibility to protect it.  We take that responsibility seriously.  Our aim is to build security into our products and features to help protect data from unauthorized access, disclosure, alteration, and destruction.

We’re always looking for threats and take reasonable steps to respond to those threats, protecting the information users share with us.  Of course, no method of Internet transmission or data storage can provide guaranteed protection to your information.  If anything should ever happen to your information, we’ll let you know as soon as we can and try our best to resolve things.

Padvest is based in the United States and the information we collect is governed primarily by U.S. law.  Where we are subject to the privacy laws of other countries, we comply with those requirements.  If you access or use our services or provide information to us, your information will be processed and stored in the United States, where you may not have the same rights and protections as you do under your local law.

APPLICABILITY OF THIS POLICY

This policy applies to every service of ours offered on our website and mobile app.

Our website, mobile app and services may link to other companies’ websites. Some features may also involve the sharing of your information with third-party websites. These third-party websites may collect information about users on those websites.  Padvest doesn’t control those websites, and this privacy policy does not apply to these external websites and third parties.

CONTACTING PADVEST

If you have any questions about this privacy policy, or the privacy practices of Padvest, you can email us at privacy@padvest.com

CHANGES TO THIS POLICY

We are always reviewing our privacy practices to make sure they comply with this policy.  Sometimes, we’ll need to update the policy to reflect changes in our products, technology, and uses of data, and to comply with applicable laws. We will not change the policy in a way that reduces your rights or significantly changes the way we use or share data without telling you ahead of time and giving you a chance to stop using our services if you want.